Skip to main content
Toggle navigation menu
Back to Website
Submit a request
Search our help center or browse content below
Owner Knowledge Base
Velotric Discover 1
How to Assemble your Velotric Discover 1
Tips for Storage - Velotric Discover 1
Maintenance Schedule - Velotric Discover 1
Velotric Nomad 1
How to Assemble your Nomad 1
The Charger/Battery Light Status of Velotric Nomad 1 and Discover 1
Tips for Storage - Velotric Nomad 1
Maintenance Schedule - Velotric Nomad 1
How to Assemble your Velotric T1
How to Unlock the Speed Limit for Velotric T1 & T1ST
How to Replace Battery for your Velotric T1
Maintenance Schedule - Velotric T1
How to Assemble your Velotric T1ST
Maintenance Schedule - Velotric T1ST
Velotric Packer 1
How to Assemble your Velotric Packer 1
Velotric Go 1
How to Assemble your Velotric Go 1
Student & Campus Discount
Velotric UC-wide Discount Program FAQs
How to Get Student Discount at Velotric Bike?
Where can I find my Velotric E-Bike`s Frame Number?
Essential Tips to Safeguard Your E-Bike: Preventing Loss and Theft
Understanding the UL Certification - UL 2849 & UL 2271
A Comprehensive Guide for E-Bike Rules and Regulations
Safety Guidelines and Precautions for E-bike Usage
Use Conditions in General
Velotric Range Extender Battery
Velotric Go 1
Velotric Go 1 - How to Install the Passenger Handrail?
Velotric Go 1 - How to Install the L-size Rear Basket?
Returns & Order Changes
Return & Refund Policy
I want to return the bike I ordered, are there any fees I need to pay?
Shipping & Tracking
Do you ship outside US?
When will my bike be shipped?