Shipping Policy

 

Addresses to which we Ship

• We ship across CONUS (lower 48 states)
• Currently, we do not ship to Hawaii, Puerto Rico, and Alaska.

Shipping Time

• In the case when the stock is available, it takes up to 2 business days to process your order and another 3-5 business days for the order to arrive at your door.
• In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at [e-mail]

 

Shipping Cost

• All our bikes come with free shipping across CONUS.

 

Signatures Required

• Due to the high value of the Ebike, we offer the signature required shipping method at your service, which we charge $10 per bike.
• The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended.
• Although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

 

Shipping Carriers:

• Velotric ships using FedEx

 

No Responsibility for Loss, Theft, or Damage

• Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
• In case your order gets lost, damaged, or stolen in transit, feel free to choose the "Signature Required" shipping method or Extend Shipping Protection service at checkout.

 

Restocking Fee

• For the returns of new and unused Ebikes within 14 days of receipt. Please note we’ll charge a $200 restocking fee.
• For the return of used Ebikes within 14 days, we charge a restocking fee that is 20% of the total order value.
• Deliveries that are refused will be charged a $200 flat fee to partially cover our handling costs.
• Approved returns of defective items within 14 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible about this.