Knowledge Center

Shipping Policy

  • Updated
 
Addresses to which we Ship
  • We ship across CONUS (lower 48 states)
  • Currently, we do not ship to Hawaii, Puerto Rico, and Alaska.
Shipping Time
  • In the case when the stock is available, it takes up to 2 business days to process your order and another 3-5 business days for the order to arrive at your door.
  • In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at help@velotricbike.com
 
Shipping Cost
  • All our bikes come with free shipping across CONUS.
 
Signatures Required
  • Due to the high value of the Ebike, we offer the signature required shipping method at your service, which we charge $10 per bike.
  • The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended.
  • Although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
 
Shipping Carriers:
  • Velotric ships using FedEx
 
No Responsibility for Loss, Theft, or Damage
  • Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
  • In case your order gets lost, damaged, or stolen in transit, feel free to choose the "Signature Required" shipping method or Extend Shipping Protection service at checkout.
 
Restocking Fee
  • For the returns of new and unused Ebikes within 14 days of receipt. Please note we’ll charge a $200 restocking fee.
  • For the return of used Ebikes within 14 days, we charge a restocking fee that is 20% of the total order value.
  • Deliveries that are refused will be charged a $200 flat fee to partially cover our handling costs.
  • Approved returns of defective items within 14 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible about this.

Was this article helpful?

3 out of 4 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.