Velotric Error Codes Troubleshooting Guide

Your Velotric Ebike is equipped with an error detection system integrated into the display and
controller. In the case of an electronic control system fault, an error code should be displayed. The error codes in the table below are the most common and can aid in troubleshooting. If your Ebike has an error code displayed at any time, it is recommended that you cease operation and contact
Velotric immediately.

Compatible models: D1/D1 Plus/N1/N1 Plus/Go 1/Packer 1/Fold 1/Fold 1 Lite

Error Code	Definition	Troubleshooting Guide
21	Abnormal current or damaged MOS tube	Check whether the controller connector/cable is damaged. If it is damaged, replace the corresponding faulty component. If not, replace the controller with a new one.
22	Throttle fault	Check whether the throttle connector/cable is damaged. If it is damaged, replace the corresponding faulty component. If not, replace the throttle with a new one.
23	Missing phase on motor	Check if there is any damage to the motor connection cable, try to reconnect the motor cable(Error Code 24 Quick Fix - YouTube). If it is damaged, replace the corresponding faulty component. If not, replace the motor with a new one.
24	Motor hall fault	Check if there is any damage to the motor connection cable, try to reconnect the motor cable(Error Code 24 Quick Fix - YouTube). If there is damage, replace the corresponding electrical component. If there is no damage, replace the motor.
25	Abnormal brake	Check whether the brake lever connector is damaged. If it is damaged, replace the brake with a new one. Check whether the brake function is working properly :Brake Sensor(E25) Troubleshooting Guide – Velotric
26	Battery under voltage	Check the battery indicator status. Charge it for 4–5 hours and then try to turn on again
27	Overvoltage protection	Please Click >> Troubleshoot my Bike << to contact us.
28	Speed limit protection	Please Click >> Troubleshoot my Bike << to contact us.
29	Cadence sensor fault	Check whether the Cadence sensor connector/cable is damaged. If it is damaged, replace the cadence sensor with a new one.
30	Communication fault	Check whether the all connectors/cables are damaged. If it is damaged, replace the corresponding faulty component. If not, Please Click >> Troubleshoot my Bike << to contact us.

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