General Storage
- Remove the battery from the Ebike for long-term storage. For more detailed information, refer to "Battery Storage"
- Keep the Ebike stored in a clean, dry, and ventilated environment with an ambient temperature of 50°F to 77°F (10°C to 25°C).
- Keep the Ebike stored indoors and protected from direct sunlight, high temperatures, and water.
- Make sure the Ebike is properly locked up to reduce the risk of theft.
- Snow, rain, road salts, and acids can cause certain parts of the Ebike to corrode or deteriorate.
- Ultraviolet light from the sun can fade the paint and can cause rubber or plastic parts to become porous or crack.
- Exposure to excessively high or low temperatures during storage can cause temporary malfunctions or even permanent defects.
- Storing your Ebike in direct sunlight can cause damage to the display.
- Water damage and corrosion are not covered under warranty.
Winter Storage
- When winter weather strikes and temperatures plummet, you need to take a few extra precautions to ensure that your bike is properly protected from the elements.
- To keep your Ebike and battery safe during the winter, you must know:
- Velotric batteries have Low-Temperature Protection Mode.
- When the ambient temperature is below 32°F (0°C), your Velotric Ebike battery will go into Low Temperature Protection Mode, and the battery will no longer charge. This keeps your battery safe even in below-freezing temperatures.
- To remove the Low-Temperature Protection Mode, keep your battery in a warm environment for at least 1 hour. This mode will release when the battery temperature reaches 50°F (10°C).
- Velotric batteries have Low-Temperature Protection Mode.
Battery Storage
- The bike battery is the most sensitive element of an Ebike and requires additional caution when it comes to storage. Follow the instructions below to maintain the health and longevity of the battery.
- Keep the battery away from water, corrosive materials, and heat sources.
- Do not store the battery permanently connected to the charger nor place it on the Ebike.
- Keep the battery stored in a clean, dry, and ventilated environment with an ambient temperature of 50°F to 77°F (10°C to 25°C).
- Keep the battery out of the reach of young children and animals.
- Do not lean on, stack anything on top of, or hang anything from the battery.
- Do not expose the battery or battery charger to harsh chemicals or vapors.
- Overheating of the battery could result in electrical fires or explosions.
- Always store the battery and charger in a well-ventilated area at moderate temperatures.
- Regularly check and keep the battery charged at a capacity of 60% to 80% during long-term storage.
- Recharge the battery when its capacity has dropped below 60%.
- Disconnect and remove the battery from the Ebike and place it in a flat and dry place for long-term storage.
- By applying dielectric grease to each connector contact, the dielectric grease repels moisture and protects the connector contacts from corrosion.
- Do not expose the battery or the charger to shocks such as falling.
- Do not store the battery upside down.
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